Customers ask “Where’s my order?” and nobody answers? Let AI answer them.
It connects to your store, looks up the order and the product, and answers on WhatsApp and phone calls in natural Saudi Arabic. Not a chatbot.
or have us call you
Prefer a meeting? Book a 30-minute demo- Works with Salla and Zid
- Answers 24/7
- Live in 7 days
Where’s my order? I placed it three days ago
Order 4821
Oud perfume, 100 ml
- Status
- Out with the courier
- Delivery
- Tomorrow
Tracking linkSent the tracking link
Order 4821 left with the courier today and arrives tomorrow. I’ve sent you the tracking link.
AI agentListeningReading your storeAnsweringDone in seconds
- Your data stays in Saudi Arabia
- PDPL-compliant
- Full audit trail on every call
Not a chatbot
Same question, two answers.
A canned reply postpones the problem. AI solves it.
Canned auto-reply
Where’s my order? I placed it three days ago2:13 AM
Thanks for contacting us. We’ll get back to you as soon as possible.
The customer is still waiting
AI that reads your store
Where’s my order? I placed it three days ago2:13 AM
Order 4821 left with the courier today and arrives tomorrow.
- Read the order from your store
- Sent the tracking link
Solved in seconds
- Understands everyday Saudi Arabic
- Answers from your store data, not canned replies
- Answers phone calls too, not only WhatsApp
How we start
Running on your store in 7 days.
You give us the store. The setup is on us.
Day 1
We connect your store
We connect your Salla or Zid store, so it reads your products, orders, and shipping and return policies.
Day 3
You try it yourself
You ask it as a customer would, on WhatsApp or by calling, and we adjust the answers and tone until you like them.
Day 7Live
It answers your customers
It starts answering your store’s customers on WhatsApp and calls, 24/7.
Then
We stay with you
You see every chat and call in one dashboard, and we keep improving the answers.
Who it’s for
One store or a hundred branches.
Pick the one that looks like you.
A store on Salla or Zid
Starter package from SAR 1,200 a month
- Connects to your store and reads orders and products directly
- Answers WhatsApp and calls 24/7, even while you sleep
- See a demo on your own store before you decide
A retail chain or a large brand
- Absorbs peak-season volume without seasonal hiring
- Connects to your order, inventory, CRM and ERP systems
- Data stays in Saudi Arabia, PDPL-compliant, every conversation recorded
Before you hire
AI or a traditional call center?
What changes when AI answers first, and where your team stays stronger.
| AI | Traditional call center | |
|---|---|---|
| Availability | 24/7, including weekends, Ramadan and Eid peaks. | Shift hours; after-hours coverage means extra staffing. |
| Answer speed | Answers on the first ring, every time. | Queues and hold times grow at peak. |
| Scaling at peak | Absorbs surges instantly — no hiring cycle. | Weeks of hiring and training each season. |
| Dialect & consistency | The same Saudi persona and policies on every conversation. | Varies from agent to agent and shift to shift. |
| System writeback | Books, updates, and logs outcomes into your CRM/ERP automatically. | Manual entry after the call — when it happens. |
| Complex cases | Escalates to your team with full context and a summary. | Strong at judgment calls — keep humans here. |
FAQ
What store owners ask us
Does it work with Salla and Zid?
Yes. Modern Intelligent Solutions ships integrations for both, so the agent reads live order, shipping, and catalogue data from the store you already run rather than from a copy that goes stale.
How much does it cost?
The Starter package starts at SAR 1,200 per month. Message us on WhatsApp and we will size the right plan for your store after a short demo.
Can it sell, or only answer questions?
Both, within limits you set. It can recommend from your catalogue, answer the objection that is blocking the purchase, apply a campaign you have approved, and carry the customer to checkout. It does not invent discounts, stock, or delivery dates — everything it offers comes from data you control.
Can it answer "where is my order?" automatically?
Yes. Connected to your order system, the agent gives customers live order and shipping status on calls, WhatsApp, and web chat — the single most repeated question in retail support, answered without your team.
How does it handle returns and exchanges?
It walks the customer through your return policy, collects the order details and reason, opens the request in your system, and hands exceptions to your team with a summary — so policy is applied consistently.
Can it survive sale-season traffic spikes?
Yes. It answers many conversations simultaneously, so White Friday, Ramadan, and launch-day surges don't create queues — and your team only sees the cases that genuinely need them.
Can it replace manual customer service for a Saudi online store?
It replaces the repetitive part, which is most of the volume: order status, shipping times, stock, sizing, returns, payment questions. Those arrive constantly and have exact answers. What it does not replace is judgement — a complaint, an exception, a high-value customer — and those are handed to your team with the conversation already summarised.
Does it work for considered purchases like consumer electronics?
Yes, and the job is different from fast-moving goods. An electronics buyer asks about specifications, compatibility, warranty terms, and instalment options before buying. The agent answers from your approved product and policy data on WhatsApp or the phone, and routes the buyer to a salesperson when the question moves past what you have approved.
Get your store ready before the rush.
AI answers your customers on WhatsApp and calls, and goes live in 7 days. Get a demo on your store and see for yourself.
or have us call you
Prefer a meeting? Book a 30-minute demo